Frequently Asked Questions

ORDERING
Q: How do I place an order?
A: Simply browse our store, add items to your cart,
and proceed to checkout. We accept all major credit
cards, PayPal, and Shop Pay.

Q: Can I change or cancel my order?
A: Yes! Contact us within 24 hours of placing your
order at support@cozylively.com and we'll take
care of it right away.

SHIPPING
Q: How long does shipping take?
A: Most orders arrive within 5–10 business days.
You'll receive a tracking number by email as soon
as your order ships.

Q: Do you offer free shipping?
A: Shipping is a flat rate of $5.99 on all orders. Plus, 10% of every purchase is donated to The Jireh Project.

Q: Will I get a tracking number?
A: Absolutely. You'll receive an email with your
tracking information within 24–48 hours of your
order shipping.

RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day hassle-free return policy.
If you're not completely satisfied, contact us
and we'll make it right.

Q: How do I return an item?
A: Simply email us at support@cozylively.com
with your order number and reason for return.
We'll send you easy return instructions.

Q: When will I receive my refund?
A: Refunds are processed within 5–7 business
days after we receive your return.

PRODUCTS
Q: Are your products safe and quality tested?
A: Yes! Every product in our store is carefully
selected and quality checked before we offer
it to our customers.

Q: What if a product doesn't work for me?
A: No problem at all — our 30-day return policy
covers you. Your satisfaction is our #1 priority.

CONTACT US
Q: How can I reach customer service?
A: We're here to help!
📧 Email: support@cozylively.com
📞 Phone: Available Monday–Friday, 9am–5pm MST
We always respond within 1 business day.